Once your order ships, you'll receive an email with your tracking details. This will give you real-time updates on your order's delivery status.

Sometimes tracking info can be a little slow to update, especially if the carrier hasn't scanned your package at each stop. No worries though—your order is still on the move! If it's been more than a few days without an update, feel free to reach out to us at support@followmason.com and we'll look into it for you.

All orders are guaranteed to ship within two business day of purchase via USPS First Class. Domestic orders typically arrive in 4-6 business days, while international orders usually take 7-21 business days.

*New product releases may take longer to ship, so be sure to check the product page for updated shipping times.

Shipping costs for orders outside the U.S. vary depending on your location and the size of your order. During checkout, you'll see the exact shipping cost before completing your purchase. If you have any specific questions or need more details, feel free to reach out to us!

Not fully satisfied with your purchase? We’re here to help with a return or exchange within 30 days of delivery. To be eligible, your item must be unused and in its original condition.

If your order qualifies, email us at support@followmason.com with the subject line: [YourOrder#]. Include your order details, and for exchanges, specify the exact case you’d like to receive. We’ll guide you through the next steps.

Domestic Returns & Exchanges

Domestic customers are responsible for return or exchange shipping costs. For exchanges, you must ship the original item back to us and email us the tracking details for the case you’re sending back. Once we see the tracking details updating to show movement, we’ll ship your requested case.

International Returns & Exchanges

International customers cover shipping costs, duties, customs fees, and taxes for returns or exchanges. For exchanges, you must ship the original item back to us and email us the tracking details for the case you’re sending back. Once we see the tracking details updating to show movement, we’ll ship your requested case.

Processing Timeline

We typically process returns and exchanges at the end of each week, so you’ll hear back soon after we receive your item.

Need to cancel your order? If it hasn’t shipped yet, email us at support@followmason.com with the subject line: "Cancel [YourOrder#]." We process cancellation requests during business hours, Monday through Friday, 9 AM to 5 PM PST.

Once your order has shipped, we’re unable to cancel or make changes, even if the status shows "Unfulfilled" or "Pending Fulfillment." To avoid issues, please double-check all details before confirming your order—we can’t guarantee changes or cancellations after it’s placed.

For help with returns, check our Return Policy or reach out to us at support@followmason.com.

Ordered the wrong size or color? Email us at support@followmason.com with the subject line: "Update [YourOrder#]," and include the correct details. We’ll do our best to make the change, but since most orders ship the same day, we can’t guarantee updates before shipping.

To avoid issues, please double-check all details before placing your order. Once your order has shipped, we’re unable to make changes or cancel it.

Yes, if you need help navigating our site or completing an order, our customer support team is ready to assist. Contact us by phone at +1 626-214-8076 or email at support@followmason.com, and we’ll make sure you have a seamless shopping experience.

We regularly audit our site for accessibility issues and implement updates as needed to ensure full ADA compliance. Our team is always working on making the website more user-friendly for all customers.

If you encounter any challenges accessing parts of our site, please contact us by phone at +1 626-214-8076 or email at support@followmason.com,. We are committed to resolving any issues and continuously improving the accessibility of our website